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Frequently Asked Questions

FAQ Information

What's the difference between EDT, EDP and EDC?- Monday 27 June, 2011		Viewed:1775

It is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying.

EDT (Eau De Toilette) is a delicate fragrance, with a 4-8% concentration of the essence, usually in spray form. Lasts between 2 to 4 hours on the skin and it’s ideal for everyday use. Usually, it’s less expensive than EDP.

EDP (Eau De Parfum) is stronger than Eau de Toilette (EDT) with an 8-15% concentration, and it lasts from 3 to 5 hours with a minimal application.

EDC (Eau De Cologne) it has the least amount of 3-5% of fragrance oils and is usually considered to be the same as an Aftershave. It lasts up to 2 hours.

Why are the products so much cheaper?- Monday 27 June, 2011		Viewed:1757

We sell directly to the public. There is no shop and are no middlemen. Since we receive all our products directly from the manufacturer, we can supply the best perfumes at the lowest prices delivered straight to your door. We guarantee our customers satisfaction every time and with minimum hassle and effort in online ordering.

2. What is the shipping cost?- Monday 27 June, 2011		Viewed:1748

Shipping cost is $6.99 per product ordered.

5. What do I do if I have not received my order?- Monday 27 June, 2011		Viewed:1705

We always do our best to deliver your order as quickly as possible. As such, if your order hasn't arrived within 21 working days (Monday-Friday) of receiving your dispatch confirmation email, please initially check with your post office to ensure that they do not have the parcel. If they do not have it please email us on info@my-perfumes.com and we will take further action.

2. When do you charge my Credit Card?- Monday 27 June, 2011		Viewed:1727

When an order is placed, your credit card will be charged within 48 hours. If the bank needs more information, we will contact you.

1. I’m having trouble placing an order.- Monday 27 June, 2011		Viewed:1888

For technical assistance please email us on info@my-perfumes.com

2. Do I have to register to make an order?- Monday 27 June, 2011		Viewed:1735

My-Perfumes.com is an online store and we do request that you register with us and place your orders online.

3. What is your delivery process after placing an order?- Monday 27 June, 2011		Viewed:1798

Once an order is placed with us, it takes up to 2 days to be processed. After it has been processed, we send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it then packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, and finally to you through Registered Airmail.

4. Is it possible to send my order marked as a GIFT?- Monday 27 June, 2011		Viewed:1797

Yes, we can ship your order marked as a Gift. When placing an order, you can leave a comment that you want us to do so.

5. Can I change my order?- Monday 27 June, 2011		Viewed:1636

Once an order is placed, unfortunately it cannot be amended online. We would be happy to help you either re-place the order through us if you want to add items, or cancel items if you no longer want something. To do this, please contact us on info@my-perfumes.com.

6. How do I cancel my order?- Monday 27 June, 2011		Viewed:1729

If you wish to cancel your order, please email us on info@my-perfumes.com. Please include the word "cancellation" in the title of the email. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request is sent after the item is shipped then we will not be able to cancel the order.
Please, read our Cancellations Policy.

7. What if I want to make an exchange or want a refund?- Monday 27 June, 2011		Viewed:1756

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, or issue a refund you.
Please, read our Returns Policy.

8. Why do emails sent to me not arrive?- Friday 31 August, 2007		Viewed:2208

You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:

http://postmaster.info.aol.com/faq/memberfaq.html#nomail

http://members.aol.com/adamkb/aol/mailfaq/

For more help you may contact AOL/COX Customer support.

Are your products genuine?- Tuesday 02 August, 2005		Viewed:3208

At My-Perfumes.com we only sell 100% genuine products, produced and sold in the stores all over the world. Our products are guaranteed to be of the highest quality and manufactured only by the original manufacturer. We offer the best quality products on the market and at the affordable prices. Since we receive all our products directly from the manufacturer, we can supply the best perfumes at the lowest prices delivered straight to your door. We guarantee our customers satisfaction every time and with minimum hassle and effort in online ordering.

6. What if I ordered two perfumes and received only one?- Tuesday 01 February, 2005		Viewed:11750

We dispatch the packages through Registered Airmail and will provide you with all Tracking Information you need to track your order. In case of multiple products we pack them as separate shipments. Generally, packages are sent individually. We mail the packages at the same time but their arrival dates may vary. It may take from three to seven days for the full delivery to be executed.

1. What payment methods do you offer?- Tuesday 01 February, 2005		Viewed:9853

We accept E-check and Credit Cards Visa and MasterCard.

1. Are there countries to which you do not deliver?- Tuesday 01 February, 2005		Viewed:5091

We ship Worldwide, but currently we do NOT ship to Canada, Italy and Germany.

3. Is it safe to order online?- Tuesday 01 February, 2005		Viewed:2361

Security is extremely important to us and we can assure our customers that only the most advanced technology in Internet Security is used on our site. SSL (Secure Socket Layer) secures data on TCP/IP networks such as the internet, through encryption, authentication, and integrity for all communications between our consumers and the web server.

4. What is the Credit Card ID?- Tuesday 01 February, 2005		Viewed:2249

The card ID is a 3 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use.

4. Will I be able to Track my order?- Tuesday 01 February, 2005		Viewed:3622

Yes, we will provide you with a Tracking Information.