Dear Customer,
we regret if our delivery gives cause for complaint and aims to eliminate any inconvenience as soon as possible. At the end of this text you will find a link to download the returns form.
We would like to make it clear in advance that this return form and the instructions are only a non-binding suggestion on our part for the optimal processing of your return. Using the form and observing the instructions is voluntary and not a prerequisite for the effective exercise of your statutory rights.
You are also under no circumstances obliged to use this return form or to observe the following information in order to exercise your statutory right of withdrawal or other rights to which you are legally entitled. Neither the use or non-use of this form nor the relevant information contained therein affect the existence or content of the statutory right of withdrawal or other rights to which you are legally entitled.
Note that you are legally liable for any increase in the value of the goods resulting from the handling of the goods in a manner that was not necessary to familiarize yourself with the nature, characteristics and function of the goods (e.g .if you use a perfume after the first test). Also note that you do not have the right to withdraw from a contract of sale if goods have been manufactured or customized to your requirements (e.g. packaging with customized engravings) or if you have unpacked goods that can be packaged (e.g B. opened cosmetic products and other goods that come into direct contact with the skin). In addition, the seller points out that it is not possible to withdraw from the contract for gift or eco-packaging services once the goods have been packaged and the service has thereby already been provided (the verte after placing the order, the customer falls short of this service selected when ordering).
However, we would like to ask you to use this form for your return and to follow the instructions given. This will help us to process your return faster and to avoid misunderstandings that often occur by standardizing the return procedure.
regards
Your Team My Perfumes